At Comet Yxlon, service is not an add-on, but an integral part of every product. We support you through the entire life cycle of your system – for easy operation and extended product life.
Tailor-made services for a long-term partnership
Offline applications, at-line scenarios, or in-line implementation – Comet Yxlon supplies tailored service solutions for a wide range of production environments. We use a 360° customer perspective to find out how we can help you best: Whether you are an X-ray beginner or a CT expert, our service team is here to support you. In addition to our full-service support, we also offer our customers self-service collaboration on demand.
Service Engine 4.0: taking customer care to the next level.
First-class fully digitized technical problem solving combined with high economic efficiency – that’s what we call Service Engine 4.0. It drives our service, processes, and partners to detect and correct failures quickly and reliably through network-based, intelligent cooperation. To coordinate the eight Comet Yxlon service centers with over 120 service employees and 50 service partners worldwide, our Incident Management uses the Salesforce Service Cloud Solution, enabling short response times and high first-fix-rates.
Bringing the system to life: installation & commissioning
The Comet Yxlon Field Service technicians or certified service providers put your new X-ray system into an operational state using system-specific work routines.
Power on: introductory training
You’ll learn about the first steps of usage, safety handling, and security obligations through handover protocols and an introductory session with your new system on-site. The effective and efficient usage of our systems is part of our Comet Yxlon Academy training solutions.
Correct measurements from the start: SmartCalibration
For our metrology versions and all other precision CT systems, we use our SmartCalibration tools to ensure measurement capabilities in the field. Comet Yxlon Field Service technicians are qualified to calibrate the system even in challenging conditions.
Flat fee service rates
To minimize travel expense accounting and to create cost transparency from the beginning, we offer flat fee service rates for our Comet Yxlon Field Services. These include pre-defined flat rates per installation, on-site visits, and time-based travel expenses by air and ground transport and other special services.
High efficiency: visual Assist
Comet Yxlon's Visual Assist reduces your production running cost and enhances up-time through effective remote support. Thanks to the integrated VoIP and video streaming capabilities, our service technicians can act more quickly and effectively to recover full system availability.
High efficiency: remote control
In cases where on-site failure diagnosis and corrective procedures would be too cost-intensive, they can be executed by remote control. Comet Yxlon service technicians will log into your system via a secure internet connection or use solutions like TeamViewer.
The Comet Yxlon expert hotline 24/7 reduces down-time and operating expenses by helping to avoid on-site appointments with our service engineers. To optimally support you, we recommend using Service Level Agreements. For more information about contact data and availability, click here.
Field Service: on-site visits
After evaluating the necessity and options of solving the problem on-site, we dispatch our certified service technicians to your location – worldwide. We love to live up to your expectations: Our Service Level Agreements optimally support your needs. For more information click here.
The timely inspection and evaluation of our X-ray systems, components, and associated equipment serve to maintain and ensure operational safety and prevent unnecessary repair costs and downtimes. To protect the flawless performance of our systems, we perform required maintenance tasks within the needed intervals on a regular base.
To significantly reduce downtimes, save valuable resources and minimize the economic impact of an X-ray generator repair, Comet Yxlon offers the SmartExchange service. In case of a defect, we send out a replacement for your generator immediately, even before the defective one arrives at our workshop – all for an exchange fee based on the age and the operating mode of your Comet Yxlon system.
High-end system monitoring and measuring, especially in electronics and aerospace, is a crucial element in SmartCalibration to ensure system inspection quality. Whenever a new base calibration is required, our qualified service technician will come to you and perform the necessary procedure with Comet Yxlon calibrated measuring equipment.
Service Level Agreements
The various Comet Yxlon Service Level Agreements are based on different performance factors. ServicePass was designed to achieve fast reaction times and seamless maintenance, while SmartPass is perfect for customers who call for the highest possible system availability. LifeCyclePass is our all-inclusive premium contract for guaranteed life-cycle-costs. To learn more about the specifics of our different Service Level Agreements, please click here.
Original Comet Yxlon service parts are your guarantee of maintaining system performance at the highest and most defined level. In addition, they offer a full warranty, the highest level of safety, are a perfect fit, and maintain the value of your system. Through our international Service Centers, we deliver needed parts just in time while providing the best warranty conditions available on the market.
These are original Comet Yxlon service parts, e.g., adapted and/or assembled to the application. They are based on a risk assessment and increase the 1st fix rate of your system through remote support or during on-site service visits. On request, Comet Yxlon offers its customers predefined service parts in shockproof industrial cases. These SmartCases are specially assembled by system type for different machine usage scenarios to maximize system availability even under difficult conditions.
System release upgrades, feature & performance upgrades
If there’s a new development concerning your system’s model range, you will be among the first to know. Depending on the scope and specifications involved, you will receive module-based upgrade packages for increased performance and productivity, additional features, or more automated/network-oriented capabilities.
Has your application focus shifted or do you want to increase the overall system capability? Then our component upgrades are for you. They change the initial system configuration to adapt to changed requirements, e.g., by supplying you with a new tube or detector type. In addition, component upgrades help deal with EoL topics preventively.
System software upgrades
Our upgrade packages for the operating software address the software-based capabilities of your system, without changing the hardware. They aim at improving the performance and stability of your system and will add new software components or features.
Advanced academy training
While our academy’s expert modules focus on deepening participants’ understanding of the system and how to e.g., optimize and analyze X-ray and CT scans, the application modules transfer know-how into daily business. Special training in software solutions addresses learning content for newer operating software and/or new features.
Service Level Agreements
Get the service that matches your requirements - and choose between three levels!Contact us
Learn how to get the most out of your system – with our professional user trainings.Learn more